Q: Whenever I connect my iPhone to my computer I get a pop up that asks me if I want to trust the computer. I always say yes, but it keeps asking me. Is there a way to make this stop?
A: There are two situations where you might want to connect a computer to an iPhone. One is to manage data on the phone and the other is to simply charge the device.
When I connect my iPhone to my home computer I want to be able to access the data and also back the phone up to iTunes. When I connect my iPhone to my office computer I just want to charge it.
Typically, when you answer the trust question popup, the iPhone will remember your choice and won’t ask you again when unless it is connected to a computer it has not been connected to before.
But once in a while, the iPhone just can’t seem to remember which computers to trust and will go into a loop where you are forced to respond every time you connect.
To sort this problem, tap on Settings, then General and then Reset.
This will bring up a list of things you can reset on the phone.
The option you are looking for is called Reset Location & Privacy.
If you tap that you will be prompted to enter your passcode and then given the option to Reset Settings, which will cause the phone to forget all previous computers it has been connected to.
Unplug the phone and then reconnect it. You will be prompted again on the Trust question, but the phone should remember your choice now.
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Q: My printer goes offline after each time that I use it. I then have to go through the process of restarting the printer to make it come back online. What causes that and how can it be corrected permanently?
A: Causes for this issue can range from a faulty USB cable to an outdated printer driver.
To troubleshoot this issue I would start by updating or even reinstalling the print drivers. You can get the latest drivers from the printer manufacturer’s support site.
When removing and reinstalling printer drivers, you may want to take the extra step of manually removing them before installing the new drivers. Instructions for doing this can be found at tinyurl.com/helplineprinterdrivers.
If that doesn’t do it, I would make sure you have all the current updates for your operating system installed.
After that, if you’re still having this problem, I would consider replacing the printer cable as it may be defective.